Our business areas work together as one team, this is what we do:
Our people have a passion for Technology to make what we do happen.
If you do too, you’ll join them in finding ingenious ways for it to take us all forward. Now’s a better time than ever to be part of the team. Technology is how we’ll change. Transformation is exciting. Being at the heart of it means you’ll be closer to the future than most. So you’ll do as much as anyone to create the services that plug our customers into opportunity like never before. Faster, smarter, simpler, better, easy to use, understand and access. Because it will be you and your insight into everything from modern cloud technology to industry leading products such as Salesforce, Mulesoft and Alfresco that will allow us to service our customers for years to come.
We’re signed up to the government’s Digital, Data and Technology (DDaT) framework too. So not only do we have the plan to get the technology talent we need, but we’ve got their roles mapped out and career progression and development ready for you to embrace. One of these roles could be waiting for you.
Our Operations teams are the front and centre of the organisation and customer journey. Here is where we do some incredible work to help unlock the potential of millions of students every year by processing the applications that help bring endless possibilities to life.
We make all our customers feel welcome and empowered by ensuring our services are as effortless, intuitive and accessible as possible while taking real pride in our work.
We’re focused on helping students access the financial support they need to do great things with their future while delivering excellent customer service.
Our teams have highly transferable skills including customer service, decision making, digital support and team working. We also disperse tuition fees to more than 600 higher education institutions.
Product Customer and External Relations
The Product, Customer and External Relations directorate is also known as the Customer Directorate and is led by SLC’s Deputy CEO, who is also Chief Customer Officer. Our goal is for SLC to be widely recognised for enabling student opportunity and supporting the future economic prosperity of the UK.
We’re responsible for SLC’s end-to-end customer experience, service design, policy and product development and we manage our communications with all stakeholders, partner organisations, the sector and colleagues where we help to protect, promote and enhance SLC’s reputation.
In terms of the role of Deputy CEO, the directorate is also responsible for the Company Secretariat function, legal, governance, planning and information security.
Chief Financial Officer
For Finance, Commercial, and Enterprise Risk & Compliance activities across SLC, the buck stops here. We plan, monitor, govern and report on SLC’s behalf to UK government and our devolved government Shareholders. We safeguard public money, including administering a loan book valued at £201.4 billion, and deliver tax-payer value. That’s the bottom line.
Repayments and Customer Compliance
We are responsible for ensuring that funds are returned to the UK taxpayer. Our teams do this by ensuring customers who are due to repay comply with their terms and conditions which in turn helps prevent error and fraud – that’s the key focus here. It’s also where service excellence takes shape and always looks good to every customer.
Why are we a great place to work? People. Our People Team work across the organisation to support a highly skilled, motivated and engaged workforce. Come ready to be upskilled, engaged, rewarded, stretched, inspired. They’ll help shape your future so we know our future will be in safe hands.
Bespoke training. Emerging talent programmes. Apprenticeships. Graduate opportunities. Our People Team harness the capabilities of our greatest asset – our colleagues – and help make SLC a great place to work.