Who We Are - Student Loans Company

Who We Are

Unlock

ideas

Our business areas work together as one team, this is what we do:

Technology
Group

Our people have a passion for Technology to make what we do happen.

If you do too, you’ll join them in finding ingenious ways for it to take us all forward. Now’s a better time than ever to be part of the team. Technology is how we’ll change. Transformation is exciting. Being at the heart of it means you’ll be closer to the future than most. So you’ll do as much as anyone to create the services that plug our customers into opportunity like never before. Faster, smarter, simpler, better, easy to use, understand and access. Because it will be you and your insight into everything from modern cloud technology to industry leading products such as Salesforce, Mulesoft and Alfresco that will allow us to service our customers for years to come.

We’re signed up to the government’s Digital, Data and Technology (DDaT) framework too. So not only do we have the plan to get the technology talent we need, but we’ve got their roles mapped out and career progression and development ready for you to embrace. One of these roles could be waiting for you.


Operations 

Our Operations teams are the front and centre of the organisation and customer journey. Here is where we help unlock the potential of around two million students every year by processing the applications that set the wheels in motion. We also disperse tuition fees to more than 600 higher education institutions.

Your colleagues in technology will see you get all the tools you need, so you’ll be free to focus on delivering an outstanding customer experience. We always looking for new ways to do it better and if you have a passion for supporting customers then this is the place for you!


Product Customer and External Relations

Our goal is for SLC to be widely recognised for enabling student opportunity and supporting the future economic prosperity of the UK. We aspire to provide an outstanding customer experience, helping them to invest in their futures by providing an intuitive, supportive and trusted service.

Whether a customer is applying for student finance or repaying their loan we want to make their experience as easy as possible while delivering the exceptional service they deserve. Our exciting Customer Experience (CX) strategy puts our customers at the heart of every decision we make and we’re continuously thinking about their journey and interactions throughout the full end-to-end apply, asses, pay and repay process.

This is shaped by experts from service design, customer communications, policy and product development. The directorate also looks after external service partner management, and corporate affairs where we help to protect, enhance and promote SLC as an organisation.


Chief Financial Officer

For Finance, Commercial,  and Enterprise Risk & Compliance activities across SLC, the buck stops here. We plan, monitor, govern and report on SLC’s behalf to UK government and our devolved government Shareholders. We safeguard public money, including administering a loan book valued at £177.9 billion, and deliver tax-payer value. That’s the bottom line.


Repayments and Customer Compliance

We are responsible for ensuring that funds are returned to the UK taxpayer. Our teams do this by ensuring customers who are due to repay comply with their terms and conditions which in turn helps prevent error and fraud – that’s the key focus here. It’s also where service excellence takes shape and always looks good to every customer.


People

Why are we a great place to work? People. Our People Team work across the organisation to support a highly skilled, motivated and engaged workforce. Come ready to be upskilled, engaged, rewarded, stretched, inspired. They’ll help shape your future so we know our future will be in safe hands.

Bespoke training. Emerging talent programmes. Apprenticeships. Graduate opportunities. Our People Team harness the capabilities of our greatest asset – our colleagues – and help make SLC a great place to work.

Our Offer to You